Prepare three short details
Tell us which country you will watch from, which device you use and which package interests you. You can usually find the exact model and system version under “About” in your device’s settings.
A simple first message
“Hello, I am interested in an IPTV package. I will watch from Austria on a Samsung television [model]. Which app is suitable for my device?”
Include your own television model and preferred package duration in your message.
Choose an app for your device
Smart televisions use different systems. Android TV, Google TV, Samsung Tizen and LG webOS do not always use the same app. Share your exact model so we can discuss the right setup.
| Device | What to prepare |
|---|---|
| Smart TV | Brand, model and operating-system name. |
| Streaming player | Player model and system version. |
| Phone or tablet | Android or iOS and the system version. |
| Computer | Operating system and the browser you use. |
Find the app in your device’s app store and follow its installation instructions. Before buying extra equipment, tell us on WhatsApp what you already use.
Setting up a Smart TV? Check the model, system and apps for Samsung, LG or Google TV.
Four steps for steadier playback
- Update the app: check for device-system updates too.
- Test the connection: where possible, compare Wi-Fi with Ethernet.
- Reduce other transfers: briefly pause large downloads and streaming on other devices while testing.
- Describe the problem: tell us whether playback stops on one device or several, and include the error message.
If you cast from a phone to a television, keep both devices on the same Wi-Fi network. Casting depends on the device and app.
What details should I send when playback stops?
Include the channel name, approximate time, device model and any error message. Tell us whether it happens on just one device or on other devices too. This helps us compare the circumstances and discuss the next step.
Want to use another device?
Send us the model of your new television, phone or tablet. Tell us whether you want to use your devices one at a time or together.
Start by setting up one device and testing picture and sound. This makes any setup issue easier to identify.
For viewers in Slovenia and abroad
Whether you are in Slovenia or living abroad, include your country and device in the conversation. If you are moving or travelling, tell us where you plan to watch.
On a new connection, test network stability first. Also check the device’s time-zone setting so the clock and television schedule line up.
Planning to watch outside Slovenia? Read the guide to Slovenian IPTV abroad and prepare a country-specific enquiry.
Choose the duration that suits you
Compare total prices for the 1-month, 3-month and 12-month plans on the dedicated comparison page. To order, message us on WhatsApp with your chosen package, country and device model.
